Client Outreach & Engagement Coordinator – Bilingual (Spanish/English)

PROJECTED START DATE: 2027

Position Overview

Guillaume Counseling Services, P.C. is seeking a compassionate, dependable, and culturally responsive Bilingual Spanish-English Client Outreach & Engagement Coordinator to join our growing outpatient behavioral health team in Portland, Oregon.

This position focuses on community outreach, client engagement, referral development, and helping individuals and families connect with appropriate mental health services.

We are seeking someone who enjoys building relationships, communicating with people from diverse backgrounds, and helping reduce barriers to accessing behavioral health care. The ideal candidate demonstrates flexibility, creativity, strong interpersonal skills, accountability, and a commitment to professional growth.

Fluency in both Spanish and English is required. Additional proficiency in Haitian Creole is preferred but not required.

This is a full-time, hourly W-2 position with a projected start date in 2027. The anticipated hiring timeline will depend on program development, staffing needs, and organizational readiness.

Schedule and Work Arrangement:

Projected start date: 2027; exact date to be determined.
Employment status: Full-time, 30–40 hours per week.
Work arrangement: Hybrid, with in-person community outreach, office responsibilities, and approved remote work.
Office location: 4850 SW Scholls Ferry Road, Portland, Oregon.
Regular business hours: Monday–Friday, with occasional Saturday availability depending on outreach activities.

Schedules will be developed based on community engagement activities, organizational requirements, and employee availability.

Daytime Availability: Employees must be available for scheduled team meetings, training, community events, and assigned outreach activities during weekday business hours. All required work time is compensated.

Compensation and Earning Potential:

Client Outreach & Engagement Coordinator: $20–$24/hour.
Hourly compensation is determined by relevant experience and qualifications.

Estimated Monthly and Annual Earnings:

30 hours/week: $2,600–$3,120/month | $31,200–$37,440/year.
35 hours/week: $3,033–$3,640/month | $36,400–$43,680/year.
40 hours/week: $3,467–$4,160/month | $41,600–$49,920/year.

All hours worked are paid, including outreach activities, client engagement, documentation, meetings, training, and assigned administrative responsibilities.

Monthly and annual equivalents are estimates based on 52 weeks at the stated hourly rates. Actual earnings depend on hours worked and organizational needs. Projected earnings are not guaranteed.

Benefits and Professional Support:

Full-time W-2 employment with competitive hourly compensation.
Medical, dental, and vision insurance for eligible full-time employees.
Paid sick leave in accordance with Oregon requirements.
Retirement savings through OregonSaves and a 401(k) plan, subject to eligibility.
Flexible scheduling and opportunities for professional advancement.
Structured onboarding and paid training.
Ongoing professional development and mentorship.
Administrative and team support for outreach and client engagement activities.
Access to organizational technology and communication tools.

Minimum Qualifications:

High school diploma or equivalent.
Fluency in both Spanish and English is required, including strong verbal and written communication skills.
Ability to conduct community outreach, client engagement, and referral coordination in both Spanish and English.
Strong interpersonal, communication, organizational, and relationship-building skills.
Ability to engage respectfully and effectively with individuals from diverse socioeconomic, cultural, racial, ethnic, religious, and nonreligious backgrounds.
Ability to establish positive relationships with community organizations, referral partners, clients, and families.
Strong customer service skills and a commitment to helping individuals access appropriate services.
Demonstrated flexibility, teachability, accountability, collaboration, and openness to feedback.
Ability to maintain accurate outreach records and follow-up documentation.
Familiarity with computers, email, scheduling platforms, and electronic communication tools.
Commitment to confidentiality, professional boundaries, and HIPAA requirements.
Ability to perform required in-person outreach activities in the Portland metropolitan area.

Preferred Qualifications:

Education or training in psychology, social work, human services, public health, communications, or a related field.
Experience in behavioral health, community outreach, client engagement, social services, or healthcare.
Experience working with Medicaid/Oregon Health Plan populations.
Familiarity with Portland-area community organizations, healthcare providers, and social service resources.
Experience developing community partnerships and referral relationships.
Additional language proficiency, particularly Haitian Creole.

Key Responsibilities:

Conduct community outreach in Spanish and English to increase awareness of available outpatient mental health services.
Develop and maintain positive relationships with community organizations, healthcare providers, referral partners, and other stakeholders.
Assist prospective clients and families with understanding available services and navigating the referral process.
Follow up with prospective clients and referral sources to support timely engagement.
Identify common barriers to accessing care and collaborate with the team to improve outreach efforts.
Participate in community events, presentations, and educational outreach activities.
Maintain accurate records of outreach activities, referral contacts, and engagement outcomes.
Collaborate with intake, scheduling, clinical, and administrative teams to support client access.
Assist with culturally responsive outreach materials and communication initiatives.
Participate in required meetings, training, and professional development.
Maintain compliance with HIPAA, organizational policies, and applicable Oregon requirements.

This is a non-clinical outreach and engagement position. Employees do not independently provide psychotherapy, clinical assessments, diagnoses, or billable behavioral health treatment services.

Professional Growth and Advancement:

Guillaume Counseling supports professional development and opportunities for career advancement.

Employees will have opportunities to strengthen their skills in community outreach, client engagement, referral coordination, and behavioral health service navigation.

Qualified employees may be considered for additional responsibilities or advancement as the organization grows, based on performance, qualifications, and organizational needs.

Apply Today

Projected Start Date: 2027

We welcome applications from Spanish-English bilingual candidates who are passionate about connecting people with mental health services, strengthening community relationships, and improving access to culturally responsive behavioral health care throughout the Portland area.

We are particularly interested in candidates who demonstrate compassion, flexibility, coachability, strong communication skills, creativity, and a genuine commitment to serving diverse communities.

To apply, please submit both a resume and a cover letter outlining your qualifications, relevant outreach or client engagement experience, Spanish-English language proficiency, and interest in joining our team.

Applicants should understand that this is an anticipated 2027 opening, and the final start date will be confirmed as organizational plans progress.

To learn more about our organization and services, visit https://www.guillaumecounseling.com.

Guillaume Counseling Services, P.C. is an equal opportunity employer. All qualified applicants will receive consideration in accordance with applicable employment laws.

Guillaume Counseling Services, P.C.

Client Outreach & Engagement Coordinator – Bilingual (Spanish/English), QMHA

About the Job